What Happens to Workers Who Work from Office Again During Covid-19 Pandemic?
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Covid-19, public service workers, perception, work stress, work stressors, work from office.
Abstract
Abstract
Background: The Covid-19 pandemic has brought the government to make regulatory changes to suppress the spread of Covid-19, one of which is to Work From Home (WFH). Today, as Covid-19 cases began declining, offices slowly began returning to the Work From Office (WFO). Changes from WFH to WFO during the Covid-19 pandemic created pressure that made certain perceptions of stress and work stressors during this period.
Method: This study examined the stress dynamics at the Tax Public Service Office in Tangerang using a mixed method approach. Quantitative methods were used to describe work stress and stressors using the Indonesian version of the SV-NBJSQ (Short Version New Brief Job questionnaire). Qualitative methods with semi-structured in-depth interviews were used to obtain an overview of workers’ perceptions of work stress and stressors in WFO during the Covid-19 pandemic.
Results: From the results of the questionnaire which were confirmed with in-depth interviews, we found that the results of stress symptoms were similar, namely low vigor, fatigue, fear, and physical stress, with stressors in the form of negative work-life balance, Covid-19, and work overload.
Conclusion: In-depth interviews could explore the questionnaire answers about existing stress symptoms and the underlying stressors. This research can be a factor for consideration for companies to take steps to reduce work stress as they began transitioning towards WFO.
Keywords: Covid-19, public service workers, perception, work stress, work stressors, work from office.
Abstrak
Latar Belakang: Pandemi Covid-19 membuat pemerintah merubah regulasi untuk menekan penyebaran Covid-19, salah satunya dengan Work From Home (WFH). Saat kasus Covid-19 mulai menurun, perlahan mulai kembali Work From Office (WFO). Perubahan dari WFH ke WFO di masa pandemi Covid-19 menimbulkan tekanan yang membuat persepsi tertentu terhadap stres dan stresor kerja selama ini.
Metode: Penelitian ini mengkaji dinamika stres pada Kantor Pelayanan Publik Pajak Tangerang dengan menggunakan pendekatan metode campuran. Metode kuantitatif digunakan untuk mendeskripsikan stres kerja dan stressor dengan menggunakan SV-NBJSQ (Short Version New Brief Job Questionnaire) versi bahasa Indonesia. Metode kualitatif dengan wawancara mendalam semi terstruktur untuk memperoleh gambaran persepsi pekerja terhadap stres kerja dan stresor di WFO selama pandemi Covid-19.
Hasil: Dari hasil kuisioner yang dikonfirmasi dengan wawancara mendalam, didapatkan hasil gejala stres yaitu rendahnya semangat kerja, kelelahan, ketakutan dan stres fisik, dengan stresor berupa keseimbangan kehidupan kerja yang negatif , Covid-19, dan beban kerja yang berlebihan.
Kesimpulan: Wawancara mendalam dapat menggali jawaban kuesioner tentang gejala stres yang ada dan penyebab stres yang mendasarinya. Penelitian ini dapat menjadi bahan pertimbangan bagi perusahaan untuk mengambil langkah-langkah mengurangi stres kerja saat mereka mulai bertransisi menuju WFO.
Kata kunci: Covid-19, pekerja pelayanan publik, persepsi, stres kerja, stresor kerja, work from office.
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Copyright (c) 2023 Herqutanto Herqutanto, Beatrix Angelina, Dewi Yunia Fitriani, Astrid Sulistomo, Amilya Agustina
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